Terms and conditions.

1. General Terms

Our cleaners are people too, and great ones at that. Many of our clients build genuine, lasting relationships with the cleaner who regularly services their home. We ask that you treat our team with the same kindness and respect they bring to your space. You may just find a familiar, friendly face you look forward to seeing.

Please make sure our cleaners have a reliable way to enter your home on the day of service, whether that is a key, lockbox, code, or someone present to let them in. We may contact you on the date of service to coordinate access, so please be reachable.

All appointments include a 2-hour arrival window from the scheduled booking time. Many factors can affect exact arrival, including traffic and the length of the job before yours. We appreciate your flexibility and will keep you informed of any significant delay.

2. Scope of Service

Services will be completed as outlined in your quote on the scheduled service date. Any work beyond the quoted scope requires your approval and may adjust the final price. Deep cleaning, appliance cleaning, and add-on services may require additional time depending on the condition of the home.

3. Condition and Preparation of the Home

Our cleaning service refreshes and cleans your home. It does not include organizing, decluttering, or removing large amounts of personal items, trash, or debris unless arranged in advance.

We do not move heavy furniture or large items such as beds, dressers, sofas, or appliances, or anything that poses a risk of injury or property damage. Our team may move smaller, lighter items when it is safe to do so, but heavier pieces are the client’s responsibility. If you would like us to clean behind or beneath furniture we cannot safely move, please move it prior to our arrival or assist our team in doing so. We are not responsible for areas we cannot safely reach.

Homes in a condition substantially beyond normal residential use, including hoarding conditions, post-construction debris, or biohazard situations, fall outside a standard or deep clean and require a custom quote.

Pricing and time are based on a home in reasonable, livable condition. The home should match the condition described when you booked.

4. Pricing, Deposit, and Payment

A 20% deposit is collected at booking. It reserves your appointment and is applied toward your total. The remaining balance is due upon completion of service unless otherwise agreed in writing.

A declined, failed, or locked payment method is not a default as long as the outstanding balance is resolved within 30 days of notice. Balances that remain unpaid beyond this period may be pursued through all available means, including civil action for theft of services, with the client responsible for any resulting collection and legal costs.

5. Scheduling, Cancellations, and Access

Cancellations require at least 3 days’ notice for a full refund. Rescheduling requires at least 24 hours’ notice. Cancellations with less than 24 hours’ notice, or no-shows, forfeit the deposit.

You are responsible for providing safe and reasonable access to the property at the scheduled time. If our team cannot access the property at the scheduled time, a lockout fee equal to your deposit applies.

Working power and water are required, as our equipment and cleaning methods depend on both. If either is unavailable at the scheduled time, the property is considered unprepared and the lockout fee, equal to your deposit, applies.

We understand that life happens. If a true emergency or situation beyond your control forces a last-minute cancellation, please reach out and let us know. We review these cases individually and will do our best to work with you.

6. Satisfaction Guarantee

If you are not fully satisfied with any area within the agreed scope, notify us within 24 hours of service and we will return to re-clean that area at no charge.

This re-clean is our standard remedy for any quality concern and is offered in place of a refund.

The guarantee applies only to areas within the agreed scope and does not apply to conditions excluded by these terms or to properties whose condition was understated at booking.

7. Disputes, Claims, and Proof

Any request for a refund or re-clean must be submitted within 24 hours of service completion.

Our staff documents all work areas with before and after photos. Any claim of unrendered or incomplete work must include photo proof of the specific area, which will be reviewed against our before and after documentation. Claims without supporting proof, or that are contradicted by our documentation, will not be honored.

If you are present at the time of service, our cleaner will walk you through the completed work before leaving. Completing this walkthrough confirms the work met your satisfaction at that time. Any claim raised after an approved walkthrough must include documented photo proof of the specific area, reviewed against our before and after documentation.

When a service is booked by someone other than the person present at the property, the individual on-site is authorized to direct and approve the service on the payer’s behalf. Instructions, scope changes, and approvals given by the on-site party are binding, and the payer accepts service as directed at that location.

8. Additional Charges and Job Conditions

Pricing is based on the property condition described at booking. If the actual condition is significantly worse than stated, for example heavy clutter, severely soiled baseboards, walls, or doors, or buildup requiring substantially more time than planned after being described as average condition, a surcharge applies. Approving your quote means you agreed to this.

Additional charges may apply for excessive buildup, heavy pet hair, biohazards, or special requests not included in your quote.

For your safety and ours, our service does not include climbing higher than a two-step ladder, removing biohazards or mold, handling pest infestations, or cleaning exterior windows. Several of these are also outside what we are licensed and insured to perform.

9. Client Responsibilities

Please secure valuables, fragile items, and pets prior to our arrival. Please disclose any fragile, high-value, or special-care items before service.

10. Limitation of Liability

We are not responsible for damage caused by pre-existing conditions, improperly secured fixtures, worn or aged surfaces, or items not disclosed before service. Any damage claim must be reported within 24 hours of service so we can assess and address it promptly.

Some conditions are permanent and cannot be removed by cleaning. Deep-set stains, discoloration, and marks that have set into walls, floors, baseboards, grout, or other surfaces over time may require painting, refinishing, or replacement to correct. These fall outside the scope of any cleaning service, and their presence after service is not grounds for a refund or dispute.

11. Right to Refuse or Stop Service

Our team may decline or stop service in conditions that are unsafe, hostile, hazardous, or significantly misrepresented from what was booked. If service is stopped for any of these reasons, the deposit is retained and completed work may be billed.

12. Photos and Documentation

We may take before and after photos of work areas for quality assurance and record-keeping. These photos are kept confidential and used only for service verification and dispute resolution, not for marketing, unless you provide separate written consent.

13. Non-Solicitation

For the duration of service and for 12 months after, clients agree not to directly hire or solicit our cleaners outside of Red Sky Cleaning.

14. Weather, Safety, and Rescheduling

Service may be rescheduled due to severe weather, unsafe conditions, or unforeseen circumstances. We will contact you promptly to arrange a new time.

On rare occasions, we may need to reschedule your appointment due to staffing, scheduling, or other operational reasons. If this happens, we will notify you as soon as possible and work with you to find the next available time that fits your schedule. A reschedule on our end does not affect your deposit, which carries over to your new appointment.

15. Payment Authorization and Dispute Resolution

By approving your quote and providing payment, you authorize Red Sky Cleaning to charge the agreed amount once the service is complete.

You agree to contact Red Sky Cleaning to resolve any concern before initiating a payment dispute or chargeback with your bank or card provider. Completed and approved work, documented by our before and after records, is considered rendered as agreed.

16. Agreement

Approving a quote confirms you have read, understood, and agreed to these Terms and Conditions.

Questions about these terms? Email support@redskycleaning.com or call (470) 240-0645.

We’re committed to delivering a clean home and dependable service you can count on.

Scheduling notice

Rescheduling with at least 24 hours’ notice is free. A reschedule requested with less than 24 hours’ notice incurs a $50 fee. Cancellations require at least 3 days’ notice for a full refund; cancellations with less than 24 hours’ notice, or no-shows, forfeit the deposit as set out in Section 5 above.