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Our promise

The 24-hour re-clean guarantee.

In writing

The 24-hour re-clean guarantee.

If any area within your quoted scope isn’t cleaned to standard, tell us within 24 hours of service with a photo of the spot and we’ll schedule a re-clean of that area at no charge. That’s our standard remedy on every service we run, and it’s in writing.

What you get, in writing

  • A re-clean of any missed area within your quoted scope, scheduled once you tell us
  • No charge, no deductible, no “maintenance fee”
  • Applies to every clean we run — standard, deep, move-in, move-out, post-construction, Airbnb turnover, and recurring
  • Report it any time within 24 hours of service, 7 days a week
  • Reviewed against the before and after photos our team takes on every job, which protects you too

How to use it

  1. Walk through your home after the cleaners leave.
  2. If anything was missed, text or email support@redskycleaning.com within 24 hours with a quick photo.
  3. We’ll get back to you and schedule the re-clean. Concerns go to the owner, not a support queue.
  4. The same lead cleaner returns whenever possible, fixes the area, and confirms with you before leaving.

What’s not covered

  • Work outside your quoted scope (add-ons need to be booked up front)
  • Areas that were inaccessible at the time of the visit (locked rooms, blocked floors)
  • Pre-existing damage, stains, or wear — we document these on arrival when found
  • Permanent conditions cleaning can’t reverse, like set-in grout staining or worn baseboard finish — see scope of service
  • Homes whose condition was understated at booking
  • Issues reported more than 24 hours after the original visit

Terms summarised for clarity. The full policy is section 6 of our Terms and Conditions, and the claims process is set out on our refund policy page.

Ready when you are.

Atlanta-trusted, fully insured, background-checked. Get your home priced in under a minute.

(470) 240-0645