Refunds, deposits, and how we make it right.

Deposits

A 20% deposit is collected at booking. It reserves your appointment and is applied toward your total, not added on top. The remaining balance is due upon completion of service unless otherwise agreed in writing.

Cancellations and rescheduling

Cancellations require at least 3 days’ notice for a full refund of your deposit. Rescheduling is free with at least 24 hours’ notice; a reschedule requested with less than 24 hours’ notice incurs a $50 fee. Cancellations with less than 24 hours’ notice, or no-shows, forfeit the deposit.

We understand that life happens. If a true emergency or situation beyond your control forces a last-minute cancellation, please reach out and let us know. We review these cases individually and will do our best to work with you.

If we need to reschedule from our end for staffing, weather, or other operational reasons, that does not affect your deposit. It carries over to your new appointment.

Access and lockouts

You are responsible for providing safe and reasonable access to the property at the scheduled time, including working power and water, since our equipment and cleaning methods depend on both. If our team cannot access the property, or the property is unprepared, a lockout fee equal to your deposit applies.

The remedy is a re-clean, not a refund

If you are not fully satisfied with any area within the agreed scope, notify us within 24 hours of service and we will schedule a re-clean of that area at no charge.

This re-clean is our standard remedy for any quality concern and is offered in place of a refund. It applies only to areas within the agreed scope, and does not apply to conditions excluded by our terms or to properties whose condition was understated at booking.

Full details on the guarantee page.

How claims are reviewed

Any request for a refund or re-clean must be submitted within 24 hours of service completion.

Our staff documents all work areas with before and after photos. Any claim of unrendered or incomplete work must include photo proof of the specific area, which is reviewed against our own documentation. Claims without supporting proof, or that are contradicted by our documentation, will not be honoured. This cuts both ways: pre-existing wear is photographed before we touch anything, so there is never a question about what happened on our watch.

If you are present at the time of service, our cleaner will walk you through the completed work before leaving. Completing that walkthrough confirms the work met your satisfaction at the time. A concern raised afterward needs the same thing any claim does: a photo of the specific area within 24 hours, reviewed against the job’s documentation.

What cleaning cannot fix

Some conditions are permanent and cannot be removed by cleaning. Deep-set stains, discolouration, and marks that have set into walls, floors, baseboards, grout, or other surfaces over time may require painting, refinishing, or replacement to correct. These fall outside the scope of any cleaning service, and their presence after service is not grounds for a refund or dispute. See what we can and cannot remove.

Before you dispute a charge

You agree to contact Red Sky Cleaning to resolve any concern before initiating a payment dispute or chargeback with your bank or card provider. Completed and approved work, documented by our before and after records, is considered rendered as agreed.

Practically speaking, talking to us is also faster: a chargeback takes your bank weeks to process, while a message to us gets a response the same day and a re-clean on the schedule.

Recurring plans

No contracts and no minimum number of visits. Email or text us before your next scheduled visit and the plan ends there, at no charge. Individual visits still follow the notice above: 24 hours to reschedule (a $50 fee applies below that), 3 days to cancel one for a full refund.